Thursday, July 24, 2014
Fallling for the call-back.
I love it when companies like Comcast, Walgreen's and others ask for your feedback. They usually request it with a line like, "We'd welcome your feedback. If we can call you back within five minutes of your finishing this call, please press one." Then you press one and within five minutes you get a return call. But it isn't, in any way, interested in your feedback. At least not in what you really think. It's always a recorded message that only allows certain responses that are designed to never let them know what's really wrong with their lousy company. You almost never finish the "If we are beyond wonderful, press one. If we only almost incredible, press two." inquiry. Well, I won't fall for that again. Although one is always suspicious that if you don't agree to the call-back, you will wait much longer than those who do.
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