Comcast bombast

I, and many other Comcast users have been without e-mail for several days. When I call Comcast, they don't seem to have a clue how to restore it. They ask as million questions and insist that I am a valuable customer and they are doing everything possible to help. Some of their "technicians" deny there is a widespread outage of e-mail, and this morning one of them hung up on me when he couldn't solve the problem. In our area, we only have a choice of Comcast or A T & T, which is basically a Hobson's Choice or no choice at all.