I think internet companies are losing millions by not having any human beings to deal with people like me. Today alone I tried to sign up for two internet services—one was Netflix—and found, as I often do, that I was at a dead end. The biggest hurdle seems to be the user name and password confusion. They either don't approve of my password or insist someone with the same e-mail address signed up before. There is no way to address that situation as there is no means of communicating. If I were able to speak to a human being—even Scotty or Cathy in India—I am sure I could have straightened out the confusion and signed up for their service but that wasn't an option. So they don't get my monthly fee or the fees of all the other luddites across the nation who need a little bit of human assistance. I am sure some of my computer-literate friends will be shaking their heads at my ineptness; others will be thinking how they went through the same thing.
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