
That headline is the annoying message anyone receives who tries to call me today. It's not in service because once again Comcast has screwed up. I realized it this morning when I had no dial tone. After an eighteen-minute cell phone call to Comcast, I learned—probably from somebody in Mozambique—it was because Comcast disconnected my phone number of twenty years and assigned me a new number. Why? I don't know. And, oddly, neither do they. They think—think, mind you—that back in March when I upped my service, some idiot at Comcast changed my number. But they're not sure. And, worse, they're not sure how to restore my phone number: you know, the one I've had for two decades; the one that's printed on my business cards; my letterhead; the one that every friend, doctor and associate has; the one that has been included on my cover letters to theaters all over America from whom I have had no replies. I have had several follow-up calls to Comcast with no resolution to this problem. No surprised there. Comcast has always proven itself to be incompetent. I'd change services, but I suspect that AT&T and Dish are just as bad. The government has saddled us with these greedy media giants and we have no recourse but to put up with their crap. Of course I could call the FCC and complain, but I'm guessing they're just as hard to deal with as Comcast.
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