Not as nice as they pretend.

Consumer Cellular pretends to be so consumer friendly, but they're not. True they have simple phones and their rates are lower than most. They're ideal for me, who only wants to send and receive calls. But after one year, the battery needs replacing. They don't replace it. And, it seems, neither does anyone else. When I complained about this, their indiscreet operator said "We don't want to replace the battery. We want you to buy a new phone." This seems like an odd goal for a company that depends a great deal on the goodwill of seniors, who may not be able to afford a new phone every 12 months. But that's the way our greedy world: planned obsolescence. Everyone says "Get a smart phone." But I don't want to be that person who is constantly looking at phone and ignoring everything around him.