Well another admired institution has failed to come through. TD Bank. They promote themselves as "America's most convenient bank" and for a while I believed they were. They have long hours, nice people, water dishes for dogs, lollipops for children. But unfortunately their phone service is just as maddening, user-unfriendly, and exhausting as everyone else's. The back of my TD bank card says I can call and reach Real People by calling a certain number. Totally not true. Went through the usual nightmare of recorded messages, then had to wait 17 minutes to talk to a real person, a chilly young woman with an attitude who seemed hell bent on making sure I couldn't get the information I needed. When I dared to raised objection to her many roadblocks, she hung up on me. Too bad TD. You were one of my few heroes in the world of business.
Sunday, February 15, 2015
They're nice to dogs.
Well another admired institution has failed to come through. TD Bank. They promote themselves as "America's most convenient bank" and for a while I believed they were. They have long hours, nice people, water dishes for dogs, lollipops for children. But unfortunately their phone service is just as maddening, user-unfriendly, and exhausting as everyone else's. The back of my TD bank card says I can call and reach Real People by calling a certain number. Totally not true. Went through the usual nightmare of recorded messages, then had to wait 17 minutes to talk to a real person, a chilly young woman with an attitude who seemed hell bent on making sure I couldn't get the information I needed. When I dared to raised objection to her many roadblocks, she hung up on me. Too bad TD. You were one of my few heroes in the world of business.
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