This morning at 9 am, my TVs in the living room and kitchen weren't working. The black defunct screen said "Sorry, we're having trouble" and promised to fix it as soon as possible. When I turned the TV on at 8pm tonight, the problem was still there. This wasn't unusual with Comcast. While they often have problems, they never give you a discount on the bill for the outages. They are a very inept company, but I am told the competition isn't any better. So unless we consumers get more choices, we're stuck with one or more cable provider who is often "sorry".