There are so many detestable things about Comcast, but one of the worst is that if they are doing something wrong, they try to make you think it's a problem at your end. Recently I have had trouble connecting. I cannot hook up with the Internet. I try later, and it's no problem. Several friends have told me they have the same problem several times a week, and that they have to unplug their equipment then reconnect it. All users of Comcast. Draw your own conclusions.